Customizable Courses
 Oral Communication Skills

Writing Skills

Presentations

Speaking of Success – Technology, facts and figures alone do not a presentation make. Whether you are presenting a service to a prospect, reporting on audit results to senior executives, or interacting with your own management team, it is the way you present your message that establishes your and your organization’s credibility. Let’s analyze your methods of delivery in terms of impact, ease of comprehension, positioning and how to make your technology such as Power Point work for you. Learn how to convey confidence, gain trust, encourage further involvement and get your audience to “yes” through improved organization and speech-oral communication delivery.

The Voice of a Leader – Do you sound like a leader when you present?  Does your level of confidence and body language assure others you are in control?  Are you able to create a relationship with your audience in a way that is accessible as well as dynamic?  Let us analyze your method of delivery in terms of impact, ease of comprehension, positioning and how to communicate rather than “give a speech.” Learn how to use “your best self” to be an effective speaker who takes charge while remaining approachable.

Persuade Me – How do you get people to change? How do you motivate them to go from neutral or even negative to take action and achieve the results you seek? Learn how to analyze your audience, present irrefutable arguments and convey a strong belief in your product or service as the best alternative. Gain comfort with physical positioning, body language and eye contact that hold your audience’s attention and gain tacit agreement for your position. Then call for action! Become more effective in persuasion in oral business communication with the application of our presentation skills training courses.

Take Charge of Technology – How many people allow the Power Point demonstration, slide program, etc. to drive a presentation rather than utilizing these technical tools to enhance the message? Learn how to gain control of these visual aids so the audience responds to you and your capabilities, not just the computerized bells and whistles. By learning good communication skills, you make sure those bells and whistles are singing your tune, and not stealing the show.

Overcome Lectern Phobia – The number one phobia is not fear of flying or even the possibility of death. It is public speaking! The term itself sends shudders up the spine of most of us, even senior executives. If speeches are part of your duties, overcome fear of public speaking quickly. Develop habits of lectern speaking that are compelling, succinct, informative and, as a result, help you achieve greater ease rather than anxiety in public speaking. Make your audience identify with and root for you. The result is a win-win situation both personally and professionally.

Marketing Yourself

Interviewing for an Executive Position? – The success of your interview is contingent, in large part, on how you present yourself.  Rather than just responding to the interviewer, learn how to maintain control in this high-pressured situation through improved oral communications skills, videotaped exercises and constructive criticism provided in a confidential environment.  After all, your ability to project confidence, get your point across and demonstrate sincerity is the key to that executive office.

Media/Working With The Camera

Media Savvy? – Media interactions can easily disintegrate into quagmires and ill-positioned responses, particularly in the face of an aggressive reporter. To be effective requires fast thinking and lightning quick reflexes. Wouldn’t you rather utilize the media to meet your own goals? Learn how to structure your key messages, convey confidence and calmly respond to media queries in a way that addresses your agenda, not theirs. Utilize this media and communication training to practice delivery approaches that leave you calm, in control and on target despite the barrage of queries.

Teleconferencing – That little screen on the computer-mounted camera is fast becoming your future meeting site.  Rather than finding yourself staring like "a deer in the headlights," learn to interact as though you are talking to a business associate in the same room.  By being taught how to demonstrate charm, savvy and expertise through this increasingly popular venue, you can close more business
deals . . . and save fuel costs and travel time.

Performing for Your Web Site – More and more web sites today contain video streaming to complement text with messages from key executives.  Therefore, these executives must be able to perform successfully in front of a camera.  Learn to convey your electronic message effectively to win more market share in this competitive, web-based environment.

Cellular Video Phones – Sitting at the airport with your cellular phone as you await the hours-long flight to take you to your business appointment?  With the popular video functions these days, learning to look into your phone as though you were sitting in the familiar setting of an office, and developing the skills to speak one-on-one with your potential client may make the entire journey unnecessary-or at least set the stage to close that deal upon your arrival.

Internal Communications

Hold On to Your Agenda! – Are meetings and conference calls running away from you? Gain control. Learn how to create a realistic agenda, stay on point, restrict discussions that veer away from determined goals, achieve each agenda item within a pre-determined length of time, and motivate effective follow-up action – all key presentation skills for executives. Gain the presence and poise to maximize your success across all dynamics.

Reposition the Crisis – Whatever the crisis – a client complaint, failure to achieve new business during a downturn, reduced staff morale, etc. – don’t obsess on the negative. Instead, utilize the crisis to motivate positive change. Learn how to respond in a way that controls damage, inspires confidence in your leadership and produces a resolution that is not only effective, but also utilizes effective verbal communication methods that increase your professional standing.

Audience Interaction

Command Attention! – Are you able to deliver your key messages during business interactions with clients, prospects, supervisors and stakeholders – and elicit the response you need? Do you convey a sense of confidence and assurance to all audiences, even those who are hostile or neutral? Learn to use the structure of your personality to become more effective at capturing audience attention. Develop a comfortable style of relating to individuals and groups that best reflects you, gains respect, is imposing without intimidating, keeps each member of your audience focused on you and your goals, engages participation and solicits the close you seek.

Make the Connection – Ever listened to a speaker who was very knowledgeable about the subject, but was so uninteresting that you disconnected? No matter how well organized the facts or how irrefutable the position, that speaker was unable to capture audience attention. If you’ve got your facts down but your audiences appear to be glazing over, let’s brush up your charisma. By improving business communication skills, you make your speeches come alive, take charge and invite listeners to connect to you and the message you bring.